Refund Policy
1. What you are buying
A one-time purchase of the five Official Guide Mocks and the attempt-comparison feature, with access until 26 September 2026. The material is digital and unlocks on your account immediately on payment.
2. Refund eligibility
A purchase is eligible for a refund if both of the following are true:
- the request is made within 7 days of payment; and
- no more than 1 of the five paid mocks has been started on the account.
3. When a refund is not available
- More than 7 days have passed since payment.
- More than 1 of the five paid mocks has been started. At that point the material — every question and worked solution — has been delivered and cannot be returned.
- The account has been closed for breach of the Terms, such as redistributing paid questions.
4. Exceptions
- A duplicate charge, or a charge without access being granted: the duplicate amount is refunded in full, at any time.
- A technical failure on our side that loses a timed attempt we cannot restore: contact us; if we cannot put it right, the purchase is refunded.
- The examination being called off or postponed by the authorities such that the material is no longer useful before the new date: we will extend your access or refund the purchase.
5. How to request a refund
Email [email protected] from the address on your account with "refund" in the subject line, including your order ID where possible (it is in your payment confirmation email). Requests receive a decision within 2 business days.
6. Processing
- Approved refunds are made in full to the original payment method only — a limitation of the payment system.
- Once approved, a refund is initiated immediately and typically settles within 5–7 business days; exact timing is set by your bank or UPI provider.
- You will receive an email when the refund is initiated; Razorpay notifies you separately when it settles.
7. Closing your account
There is no subscription and no recurring charge. You can ask us to close your account and delete your data at any time; see the Privacy Policy. Closing an account does not itself trigger a refund.
8. Contact
PrepDMAT. Email [email protected], Monday to Saturday, 10:00–18:00 IST.